Personal data protection policy applicable from May 25, 2018
DOGSHOP builds strong and lasting relationships with its users, based on mutual trust: ensuring the security and confidentiality of its users’ personal data is an absolute priority for DOGSHOP.
DOGSHOP complies with all French and European regulations and laws relating to the protection of personal data.
Each DOGSHOP user remains in control of their data. DOGSHOP does not dispose of it freely.
They are treated transparently, confidentially and securely.
DOGSHOP is committed to a continuous process of protecting the data of its users, in accordance with the amended Data Protection Act of 6 January 1978 (hereinafter “LIL”) and the General Data Protection Regulation (EU) of 27 April 2016 (hereinafter “GDPR”).
PURPOSE OF THIS POLICY
DOGSHOP wishes to inform you through this policy of how we protect your personal data processed via the site www.dogshop-france.com
This policy describes how DOGSHOP processes the personal data of visitors and users (hereinafter the “User(s)”) when browsing the www.dogshop-france.com website (hereinafter after the “Site”) and their use of DOGSHOP services.
This Policy may be modified, supplemented or updated in order to comply with any legal, regulatory, jurisprudential and technical developments. However, the User’s Personal Data will always be processed in accordance with the policy in force at the time of their collection, unless a mandatory legal requirement is to provide otherwise and would apply retroactively.
This policy is an integral part of the General Conditions of Use of the Site.
IDENTITY AND CONTACT DETAILS OF PROCESSING RESPONSIBLE
Legal reminder: The data controller is, within the meaning of the LIL, the person who determines the means and purposes of the processing. Processor is a person processing personal data on behalf of the controller. He acts under the authority of the controller and on his instructions.
The person responsible for processing Personal Data is:
The trade name DOGSHOP is an auto-entrepreneurial company registered with the Registry of the Commercial Court of Amiens under the Siret number 904 434 982 000 16.
Its head office is located at 16 Rue de Slovenie, 80090 Amiens
President of the Company: Alison REID firstname.lastname@example.org
Telephone: +33 (0) 7 67 52 80 61
Whether it is a data controller or a subcontractor, DOGSHOP takes the appropriate measures to ensure the protection and confidentiality of the personal information it holds or processes in compliance with the provisions of the LIL and the GDPR.
DATA COLLECTION & ORIGIN
All data concerning Users is collected directly from them.
DOGSHOP undertakes to obtain the consent of its Users and/or to allow them to oppose the use of their data for certain purposes, as soon as this is necessary.
In all cases, Users are informed of the purposes for which their data is collected via the various online data collection forms and via the information on cookie management below.
DOGSHOP uses your personal data mainly for the following purposes:
Order management and customer relationship
We need the information that concerns you for the management of your orders and the consequences thereof (for example deliveries, invoices, accounting and in particular the management of customer accounts, the monitoring of customer relations such as carrying out satisfaction surveys, managing complaints and after-sales service, selecting customers to carry out studies, surveys and product tests.
Payment for orders
When you pay on our site, your payments are secure. DOGSHOP does not collect your payment data but only a payment identifier and the first 6 and last 4 digits of your card to allow you to recognize the card used for payment. All of your bank details are collected only by our PCI-DSS certified payment service providers, which guarantees payment security.
Payment on purchase
When you pay for an order, the card used for payment is kept for the time necessary for the transaction and then for a period of 15 months from payment in order to guarantee proof of the transaction.
The personalization of our services and the messages we send
The data concerning you allows us to improve and personalize the services we offer and the communications we send you. For example: we can send you personalized emails or recommend products similar to those that you have already purchased or viewed and that correspond to your areas of interest.
The security of our site
We collect certain browsing data to enable us to ensure the security of our services and to detect, avoid or trace any attempt at malicious intent or computer intrusion or any violation of the conditions of use of our Services.
Personalization of online advertisements (targeted advertising)
We may use data that does not directly identify you (technical identifiers or socio-demographic data) to adapt the advertising you view on our site.
Customer knowledge and statistics and performance of our site
We may use data to better understand our customers or for statistical purposes to analyze our site activity and improve the services we offer. We carry out audience measurements, for example we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.
What personal data is collected about me?
In particular, we collect and process your surname, first name, address, email address, password, telephone number, IP address, connection data and browsing data, order history, preferences and areas of interest, products consulted, incidents of deliveries, complaints.
The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Some data is collected automatically as a result of your actions on the site, other information may be transmitted by partners.
We collect the information that you provide to us in particular when:
- you create your customer account on our site
- you place an order on our site
- you are browsing our site
- you contact our Customer Service
- you write a comment
- you see our advertisements
NON-COMMUNICATION OF PERSONAL DATA
The User’s Personal Data will not be transmitted to commercial or advertising actors.
DOGSHOP also uses the services provided by several specialized companies (mailing, audience analysis), the list of which can be communicated to the persons concerned on request.
DATA STORAGE DURATION
We keep your data only for the time necessary for the purposes pursued, in accordance with legal requirements.
Whenever DOGSHOP processes Personal Data, DOGSHOP takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which DOGSHOP processes it.
In accordance with the European regulations in force, DOGSHOP Users have the following rights: – right of access (article 15 RGPD) and rectification (article 16 RGPD), updating, completeness of User data – right of blocking or deletion of Users’ personal data (Article 17 of the GDPR), when they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited – right to withdraw consent at any time (article 13-2c GDPR) – right to limit the processing of User data (article 18 GDPR) – right to oppose the processing of User data (article 21 GDPR) – right to portability data that Users have provided, when this data is subject to automated processing based on their consent or on a contract (article 20 GDPR) – right to define the fate of User data ers after their death and to choose to whom DOGSHOP will have to communicate (or not) its data to a third party that they will have previously designated.
As soon as DOGSHOP becomes aware of the death of a User and in the absence of instructions from him, DOGSHOP undertakes to destroy his data, unless their retention proves necessary for probative purposes or to meet a legal obligation ( such as keeping the patient file).
If the User wishes to know how DOGSHOP uses his Personal Data, ask to rectify it or oppose its processing, the User can contact DOGSHOP in writing at the following address: DOGSHOP – 16 Rue de Slovenie, 80090 Amiens, or by email to email@example.com In this case, the User must indicate the Personal Data that he would like DOGSHOP to correct, update or delete, by identifying himself precisely with a copy of a document ID (identity card or passport). Requests for the deletion of Personal Data will be subject to the obligations imposed on DOGSHOP by law, in particular with regard to the conservation or archiving of documents. Finally, DOGSHOP Users can file a complaint with the supervisory authorities, and in particular the CNIL (https://www.cnil.fr/fr/plaintes).
“COOKIES” AND INTERNET TAGS
” COOKIES “
A “cookie” is a small information file sent to the User’s browser and saved within the User’s terminal (e.g. computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet access provider, the User’s operating system, as well as the date and time of access. Cookies do not in any way risk damaging the User’s terminal.
DOGSHOP is likely to process the User’s information concerning his visit to the Site, such as the pages consulted, the searches carried out, excluding Health Data. This information allows DOGSHOP to improve the content of the Site, the navigation of the User.
Cookies facilitating navigation and/or the provision of the services offered by the Site, the User can configure his browser to allow him to decide whether or not he wishes to accept them so that Cookies are saved in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User can also configure his browser software so that the acceptance or refusal of Cookies is offered to him from time to time, before a Cookie is likely to be saved in his terminal. DOGSHOP informs the User that, in this case, the functionalities of its navigation software may not all be available.
If the User refuses the registration of Cookies in his terminal or his browser, or if the User deletes those which are registered there, the User is informed that his navigation and his experience on the Site may be limited. This could also be the case when DOGSHOP or one of its service providers cannot recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal seems to be connected to the Internet.
Where applicable, DOGSHOP declines all responsibility for the consequences related to the degraded operation of the Site and any services offered by DOGSHOP, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for DOGSHOP to record or to consult the Cookies necessary for their operation due to the choice of the User. For the management of Cookies and User choices, the configuration of each browser is different. It is described in the help menu of the browser, which will allow you to know how the User can modify his wishes in terms of Cookies.
At any time, the User can choose to express and modify his wishes in terms of Cookies. DOGSHOP may also use the services of external service providers to help it collect and process the information described in this section.
Finally, by clicking on the icons dedicated to the social networks Instagram, Facebook, appearing on the DOGSHOP Site and if the User has accepted the deposit of cookies by continuing to browse the Website or the mobile application of DOGSHOP, Instagram, Facebook may also place cookies on your terminals (computer, tablet, mobile phone).
These types of cookies are only placed on your terminals if you consent to them, by continuing to browse the DOGSHOP Website or mobile application. At any time, the User may nevertheless revoke his consent to DOGSHOP depositing this type of Cookies.
DOGSHOP may occasionally employ web beacons (also known as “tags”, or action tags, one-pixel GIFs, clear GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a specialist web analytics that may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.
These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages of the Site. This technology allows DOGSHOP to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the user. The external service provider may possibly collect information on visitors to the Site and other Internet sites using these beacons, compile reports on the activity of the Site for the attention of DOGSHOP, and provide other services relating to the use of it and the Internet.
The DOGSHOP User has the possibility of clicking on the icons dedicated to the social networks Instagram, Facebook, appearing on the DOGSHOP Site.
Social networks improve the user-friendliness of the Site and help promote it through sharing. Video sharing services make it possible to enrich the DOGSHOP Site with video content and increase its visibility.
When the User clicks on these buttons, DOGSHOP may have access to the personal information that the User has indicated as public and accessible from his Instagram, Facebook, profiles. However, DOGSHOP does not create or use any database independent of Instagram, Facebook, from the personal information that the User may publish there and DOGSHOP will not process any data relating to his private life through this means.
If the User does not want DOGSHOP to have access to the personal information published on the public space of their profiles or social accounts, the User must then use the means made available to them by Instagram, Facebook, in order to limit the access to their data.
DOGSHOP implements all technical and organizational measures to ensure the security of the processing of personal data and the confidentiality of Personal Data.
As such, DOGSHOP takes all useful precautions, with regard to the nature of the data and the risks presented by the processing, in order to preserve the security of the data and, in particular, to prevent them from being distorted, damaged, or unauthorized third parties have access to it (physical protection of the premises, authentication processes with personal and secure access via confidential identifiers and passwords, logging of connections, encryption of certain data, etc.).
PERSONAL INFORMATION AND MINORS
In principle, the Site and the Application are intended for adults capable of contracting obligations in accordance with the legislation of the country in which the User is located.
A minor User under the age of 16 or incapable must obtain the prior consent of their legal guardian before entering their data on the Site. DOGSHOP may directly inform this person in charge (i) of the specific categories of Personal Data collected from the minor (ii) of the possibility of opposing the collection, use or storage thereof.
The age of 16 can be lowered to 13 depending on the local regulations of the User’s habitual residence, under Article 8 of the GDPR.
If the User has any questions or complaints regarding DOGSHOP’s compliance with this Policy, or if the User wishes to provide DOGSHOP with recommendations or comments aimed at improving the quality of this Policy, the User may contact DOGSHOP in writing to the following address: DOGSHOP – 16 Rue de Slovenie, 80090 Amiens, or by email at firstname.lastname@example.org